Procurement process in a government agency

Customer

Government agency, more than 11,000 employees.

Problem / Challenge

Obscure procurement approval procedures result in missed deadlines and monetary loss. Process KPI and established control procedures did not identify critical deviations in the process.

Analysis

Promease helped identify imbalances in departmental workloads.

Found hidden cycles of approval of purchase orders

Identified suboptimal approval scenarios for a number of procedures under federal procurement laws .

What was done

Straightened approval routes;

Balanced the workload depending on the type of procurement procedure;

Redistributed responsibilities within the approval services.

Results achieved

Reduced process time costs by 30%.

Avoided losses due to missed deadlines 30М.